Frequently Asked Questions

Preorder items are not in stock currently, but coming back in stock soon. Inline with our environmentally conscious moral compass, your order will be shipped when all items are in stock. Thank you for understanding.

The ONLY Eco-Friendly Bedside Sleeper on the market. You want the best for your newborn. That’s why babybay offers an all-natural bedside sleeper made from solid wood — with no toxic wood glues, cheap fillers, plastics, or other harmful chemicals.
Our bedside sleepers are handcrafted in Germany out of locally sourced beech wood, which is naturally antibacterial and anti-static.
The specially designed bassinet connects to the side of the parents’ bed, allowing the infant to sleep safely next to their parents.

What is the maximum recommended bed height for the babybay Bedside Sleeper?

• The babybay Original can be used with beds ranging from 10’’ to 28’’ tall.*
• The babybay Maxi can be used with beds ranging from 10” to 28” tall.*
• The Maxi Tall can be used with beds ranging from 10” to 34.75” tall.*

*Measured from the floor to the top of parent’s mattress.

All babybays and accessories are made in Germany.

Babybays only have a few basic ingredients:

• 100% natural beechwood
• Water based wood glue
• Water based finishes (Untreated babybay has no finish)
• Metal hardware: contains no heavy metals such as lead or cadmium
• We NEVER use medium-density fiberboard (MDF), fillers or artificial materials.
• Non-Toxic: All components (every part of the babybay) are ASTM F963 and EN 717-1 compliant

Our US mattress pads are made of CFC-free polyurethane foam which along with every other product we offer is Oeko-Tex Class 1 for babies (12.0.03346). We do not use any chemicals or flame retardants: they are illegal in California. Additionally we have no detectable VOCs off gassing. We do not have Greenguard as it’s services are largely based on testing inexpensive products made from OSB / particle board products and we use high quality German Made Beechwood which is held to European TUV standards.

The Classic Mattress Pad is made from CFC-free polyurethane foam. It’s cover is made from 100% Cotton with a polyester backer.

The Relief Mattress Pad is made from CFC-free polyurethane foam. It’s cover is made from 61% Polyester and 39% Cotton.

The Tranquility Mattress Pad is made from CFC-free polyurethane foam. It’s cover is made from 52% polyester, 47% lyocell, 1% carbon fiber.

Our finishes are all water-based and are specific for use on children’s furniture. Our finishes are tested to the highest standards in Europe and the US for harmful chemicals or substances. Our finishes have no or low VOC (Volatile Organic Compounds). We receive the best safety ratings given to baby products.

Babybays are tested for use up to approximately 5 months of age or until the baby pushes up as part of the Bedside Sleeper safety standards set by ASTM F2906, F2194 and the CPSC. While in Europe similar models are used for up to a year, the US offers no such testing or endorsement.

Babybay Bassinets are tested for use up to approximately 5 months of age as part of the Bassinet Safety Standards set by ASTM F2194 and the CPSC. While in Europe similar models are used for up to a year, the US offers no such testing or endorsement.

All babybays can support up to 200 lbs when properly assembled.

No! US babybays are specifically designed to meet US safety standards. US babybays have little to no part compatibility with babybays designed for the EU market.

No! It is illegal to import EU babybays for sale or for personal use into the US per 16 CFR 1218 and 16 CFR 1222. European babybays do not meet US safety standards and are not legal in the US. We do not provide support for EU babybays or EU babybay parts or accessories. Only purchase babybays from authorized US babybay dealers. If you find an EU babybay for sale in the US, DO NOT BUY IT.

There are two very easy ways to identify a US babybay:

1. All US babybays are sold with a solid ˜6” wooden barrier on the open side of the babybay.
   • EU models do not have a safety barrier.
2. All US babybays have very conspicuous Warning Labels on the sleeping platform.
   • EU model babybays do not have Warning Labels.

US Babybays can be identified by their dimensions and labels:

1. – Original: 34.5” Wide x 18” Deep x 31” Tall
   • SKU: 107100, 107102
2. – Maxi: 37.8” Wide x 21.25” Deep x 31” Tall
   • SKU: 161100, 161102, 161107
3. – Maxi Tall: 37.8” Wide x 21.25” Deep x 38” Tall
   • SKU: 167110, 167112, 167113, 167117
4. – Pre-2020 Model: 35.75” Wide x 18.5” Deep x 37” Tall (DISCONTINUED in 2019)
   • SKU: 167100, 167102, 167103, 167107

DO NOT USE IT!

EU babybays lack several safety features required by the US which are critical to your baby’s wellbeing. The safety features are integral to the US babybay design and are not compatible with EU models.

No other brand mattresses, sheets or accessories can be used safely with any babybay model.

The current babybays may look similar to the babybay Pre-2020 model, however there are significant differences in design. Some mattresses and accessories should never be used with the babybay Pre-2020 model.
However, some products are compatible with the babybay Pre-2020 model:

• Items which specifically state they are made for the babybay Pre-2020 model
• Sheets made for the Maxi and Maxi Tall
• Rolling Casters
• Canopies and Canopy Holders
• Replacement metal parts (replacement screws, barrel assembly kits, etc.)
• Resistance plates ( Not the Bedframe Anchors)

We try out hardest to make babybay available to everyone no matter where they are located. We have even shipped a babybay to a a lighthouse on a volcanic Island. Customers are responsible for any applicable fees, tariffs or taxes.

Unfortunately, the kits will only work on the Original, Maxi and Maxi Tall. The babybay Pre-2020 Model is not compatible with the Crib / Playpen conversion.

Internationally, the babybay is used as a bench, play desk, changing table, and other innovative uses such as a dog bed!

There is even a high-chair conversion kit and a toddler bed extension.

However, in the US the product is not safety certified for these uses yet. We are working hard with the manufacturer to bring these features to the US under CPSC guidance compliance. Although we see posts of parents using it to this capacity in the US, the CPSC and manufacturer do not recommend it and are not liable for such continued use.

At babybay, safety is our top priority. We prioritize building trust with parents and partners by fostering transparency and confidence in our company and products. Each of our products undergoes rigorous testing to meet the highest standards. The babybay Bedside Sleeper is certified by ASTM, TÜV, and Confidence in Textiles (Oeko-Tex Standard 100 Class 1 for babies). For products regulated by CFRs, compliance with applicable ASTM standards is ensured. Manufactured in Germany, our babybays adhere to both US and EU safety regulations. Our water-based finishes undergo thorough testing to prevent the migration of heavy metals and harmful elements, including aluminum, antimony, and arsenic. Though Greenguard certification is not carried, we maintain stringent standards with our premium German-made beechwood, meeting European quality and safety standards. While specific test results are typically confidential, rest assured that our products meet the latest ASTM requirements, with regulatory bodies having access to testing data upon request.

Untreated – Use a clean damp cloth. Due to the porous nature of untreated wood, avoid using chemicals. Light stains may be removed with a fine grit sandpaper.

Colored Finishes – Use a clean damp cloth. If you must use a detergent, use a mild baby friendly soap.

We recommend hand washing in cold and then hang drying it in a dry place. Preferably by a window, as sunlight can help kill bacteria.

At babybay USA, we strive to provide our customers with the best value for their purchases. We understand that occasionally, items may go on sale shortly after a purchase has been made. To ensure customer satisfaction and fairness, we have implemented a promotional price adjustment policy.

Policy Overview:

1. Customers who have purchased an item at full price within five (5) days before a sale may be eligible for a price adjustment.
2. This policy applies to regular promotions and sales events, excluding limited-time offers, clearance sales, and special promotions.

Eligibility: To be eligible for a price adjustment, customers must:

1. Have purchased the item at full price from babybay USA within five (5) days before promotions and sales events.
2. Provide proof of purchase, such as a receipt or order confirmation.

How to Request a Price Adjustment: To request a price adjustment, customers can follow these steps:

1. Contact our customer service team via email at [email protected].
2. Provide your order number or order email receipt.

Price Adjustment Process: If your request meets the eligibility criteria and is approved, the following process will occur:

1. A refund for the price difference between the original purchase price and the promotional price will be issued.
2. Refunds will be processed using the original payment method.
3. Depending on your financial institution, it may take several business days for the refund to appear in your account.

Exclusions: Please note the following exclusions to our promotional price adjustment policy:

1. Price adjustments will not be granted after promotions and sales events or during limited-time offers, clearance sales, or special promotions.
2. We reserve the right to deny any price adjustment request that does not meet the eligibility criteria or falls outside the scope of this policy.

Policy Revisions: babybay USA reserves the right to modify or terminate this promotional price adjustment policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. If you have any questions or concerns regarding our promotional price adjustment policy, please contact our customer service team for assistance.